Terms of Trade

Payment

All amounts listed on the website are inclusive of VAT and exclusive of delivery costs.

SSIE ApS accepts online payments with; [Dankort, Visa/Dankort, Visa, Mastercard]. We do not impose any transaction fees on your purchase. The payment for the order will only be deducted from your account when the item is dispatched unless otherwise agreed or stated in your order. SSIE ApS uses a secure payment server that encrypts all information, ensuring a completely secure connection.

Delivery

We only deliver goods within Europe. The delivery time for your order is usually 1-3 business days. Orders placed during weekends and holidays will be dispatched on the first business day. Orders placed on weekdays before 3:00 PM will be dispatched the same day. In special cases where there might be an extended delivery time, we will notify you via email.

We deliver to private addresses in Denmark - except the Faroe Islands and Greenland. All goods are delivered with GLS and PostNord.

Returns and Right of Withdrawal

There is a 14-day full return policy on goods purchased from our webshop. The period is calculated from the day you receive your order. You will bear any return costs, and the choice of carrier is yours. Withdrawal must be reported to us no later than 14 days after the purchase, and from the withdrawal, the order must be returned to us no later than 14 days after you have informed us of your use of the right of withdrawal. Notification must be given by email to info@weedshop.dk, clearly stating that you wish to exercise your right of withdrawal.

It is up to SSIE ApS to assess the condition of the goods. If the item has been tested beyond what is necessary to establish its nature, it is considered used and of diminished value, meaning that upon withdrawal of the purchase, you will receive no refund.

Warranty

According to Danish law, a 2-year warranty is provided on products. The warranty applies to defects in material and/or manufacturing. Warranty claims must be notified to SSIE ApS within a reasonable time after receipt of the goods. Here, 7 days is considered a reasonable time unless otherwise agreed. The warranty does not apply to errors or damages caused by incorrect operation of the product.

SSIE ApS covers return costs to a reasonable extent. We do not accept packages sent COD.

Privacy Policy

When you purchase an item and provide the information yourself, we receive customer data. As the data controller, we handle your personal data securely and confidentially. Your personal data is only used and stored for the purposes for which it was collected.

We use third parties to process some of our information, including in our freight handling, which is not developed by SSIE ApS. We have entered into data processing agreements with our partners to guarantee that they comply with applicable rules on the protection of personal data.

Laboratory Analyses and Cannabinoid Content

We strive to ensure the quality of the cannabis products we offer. All our products undergo laboratory analyses to determine the content of various cannabinoids. However, it should be noted that the published test results are only indicative.

Variability in Content
Batch Level: Although we take all necessary precautions to ensure consistency, minor variations in the content of cannabinoids may occur from batch to batch.

Analysis Method: Laboratory analyses are based on product samples. Particularly for products infused with specific cannabinoids, there may be variability in the concentration in smaller samples. This means that the actual concentration of a given cannabinoid in the product may vary from that stated in the laboratory result.

Infused Products: It is important to emphasize that all infused products have been added the stated amount according to the declaration of the specific cannabinoid during production. Therefore, the stated percentage of the infused cannabinoid is accurate.

Complaint Options

You can send an email to info@weedshop.dk if you want to contact us, have questions, or wish to file a complaint. We strive to respond within 2-3 weeks. If you wish to complain about a product purchased from our webshop, complaints can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk 

If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission's online complaint platform: http://ec.europa.eu/consumers/odr/. DK41514469